Disney Cruise Line is suspending all of its departures through at least April 28, 2020 in response to the COVID-19 pandemic. The decision was communicated via email and informed guests that they will be able to choose between a 125% credit for a future cruise or a full refund.
An excerpt from the email discusses the credit and refund procedures.
In light of this cancellation, we are offering you the choice of a 125% future cruise credit to be used for a future sailing within 15 months of your original sail date, or a full refund. The credit will be automatically added to your account at the start of business on Tuesday, March 31, 2020, and Guests and travel agents may place a reservation on hold by applying it as a payment option when booking a new reservation online.
Note that the future cruise credit is only valid for sailings departing within 15 months of the original sailing date. In the event a guest is booked for multiple cruises that are now cancelled, they’re only eligible for one future cruise credit offer.
Unlike Walt Disney World and its current “closed until further notice” status, Disney Cruise Line is forced to take a step-by-step approach when cancelling itineraries. We expect another extension of Disney Cruise Line’s cancelled itineraries based on the ongoing COVID-19 situation. Other cruise lines have already announced cancellations well into May 2020, which we expect Disney Cruise Line will match in due time.
