A fantastic article from the Orlando Business Journal sheds a light on Josh D’Amaro, the new president of Walt Disney World. D’Amaro, who has built a reputation at Disneyland as being an employee-focused leader, has taken on the role at Walt Disney World as several theme parks are seeing enormous additions. While he is surrounded by billions of dollars in construction projects, D’Amaro has an eye on improving things for cast members.
As seen in the article, D’Amaro understands that cast members are the sometimes overlooked factor that creates the magic at Walt Disney World. Keeping their energy high creates a tangible difference for guests visiting the theme parks.
D’Amaro is right on the money. Disney can build enormous lands and attractions that break the mold, but the magical interactions and outstanding customer service is a large reason why guests keep coming to Walt Disney World. Consider Rise of the Resistance, the most technologically advanced attraction Disney has ever made, and that cast members are what really brings the story to life.
As a result, D’Amaro plans to invest millions into upgrading cast member break rooms, creating healthier dining options for employees and adapting better technology.
He adds that the cast member experience goes beyond the physical spaces. Feeling good physically is just as important as feeling good mentally.
You can see why many were excited when it was announced D’Amaro was going to become the president of Walt Disney World. His focus on employees can improve the overall experience when guests visit the theme parks. A happy employee can make better memories for guests than an unhappy employee. That’s a basic concept that unfortunately goes overlooked in many businesses today.
D’Amaro understands that it can be the little things that make Walt Disney World a special place.
Visit the Orlando Business Journal to read more about D’Amaro’s views.